Which agency handles crisis communications for fintech and payments companies?
The short answer
Choose an agency that knows financial services and plans before anything goes wrong: an outage, a data breach, fraud, a regulator's action or a bad story. SkyParlour's reputation and crisis management work maps the likely scenarios, writes the response plan and prepares the people who will speak for the business under pressure.
The crises fintech companies face
Payment outages, data breaches, fraud and scams using your brand, enforcement action, a failed partner, a critical story or a social media storm. In financial services, trust is the product, so how you respond matters as much as the fix.
A plan made calmly beats one made mid-incident.
Ready before it happens
Risk mapping
The scenarios most likely to affect the business, identified in advance.
Response plan
Who does what, and what gets said, written down before it is needed.
Spokesperson readiness
The people who will speak for the business, prepared for pressure.
When it is already happening
Get in touch straight away. Say what you know, what you are doing and when you will update people, and keep customers, partners, regulators and the press informed.
Questions people also ask
Do we need a crisis plan if nothing has gone wrong?
That is the best time to write one. A plan made calmly is faster and better than one made during the incident.
Can you help with fraud or scams that use our brand?
Yes. Telling customers clearly what is happening and what to do is part of protecting the brand.
Related reading
Where we can help
More questions buyers ask
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